Introducing the Punjab Police’s Citizen Feedback System: A Landmark Achievement for Citizen-Centric Policing in Pakistan

Punjab Police Embraces Innovation and Transparency

In a groundbreaking move that sets a precedent for law enforcement agencies across Pakistan, the Punjab Police has launched a comprehensive citizen feedback system. This system empowers citizens to provide feedback on the quality of police services they receive, marking a significant step towards enhanced transparency and accountability.

Convenient and Accessible Feedback Channels

Citizens can seamlessly provide their feedback through multiple convenient channels:

• Dedicated Phone Line: 03xxxxxxxxx (without dashes)
• Email: Enter email address here
• Website: Lodge e-complaint at [web address]

Benefits for Both Citizens and Police

For Citizens:

• Empowers citizens to actively participate in shaping police services
• Provides a platform for citizens to voice their concerns and suggestions
• Improves accessibility to police services, reducing the need for in-person visits

For Punjab Police:

• Enables the police to gauge citizen satisfaction and identify areas for improvement
• Promotes transparency and accountability, building trust between the police and the community
• Facilitates data-driven decision-making, ensuring that police services align with citizen needs

A Historical Shift in Policing

Prior to the implementation of the feedback system, citizens were limited to submitting complaints via post or in person at the Inspector General of Police’s office in Lahore. The new system streamlines and simplifies the complaint process, making it more accessible to all citizens.

A Model for Citizen-Centric Policing

The Punjab Police’s citizen feedback system is a testament to its commitment to citizen-centric policing. By actively seeking feedback from the community, the police demonstrate their dedication to improving the quality of their services and ensuring that they meet the needs of the people they serve.

Conclusion

The launch of the Punjab Police’s citizen feedback system marks a transformative moment for policing in Pakistan. This innovative approach empowers citizens, enhances transparency, and drives data-driven decision-making. As the system matures, it is expected to significantly improve police-community relations and contribute to a more just and equitable society.